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Terms and Conditions


The provisions outlined in these "General Conditions of Sale" pertain to legal transactions concerning products and services offered to its Customers by the REBELCAR Company through its website or any other sales channel.


The following terms and expressions shall hold the subsequent meanings within the context of this document:

Website, online store, or virtual store: Refers to the REBELCAR website, where products are displayed and sold to Customers, accessible via the URLs www.rebelcar.fr, www.rebelcar.eu, or www.rebelcar.com.

Colissimo: The trade name for the national parcel delivery service provided by the LA POSTE SA group.

Order: Represents the sales agreement established between the Customer and REBELCAR's online store.

Product sheet: Denotes the categorized information about a product furnished by REBELCAR upon its introduction for sale on its website.

PayPal Fees: Charges or commissions levied by PayPal for facilitating sales transactions.

Lettre Suivie: The commercial label for the delivery service with tracking capabilities, catering to mail and small flat packages, offered by the LA POSTE SA group.

PayPal: The online payment service operated by the eponymous company.

Products: Encompasses all goods and services available for purchase through REBELCAR's online store.

After-sales service: Support provided subsequent to the sale of a product or service.

Service: Signifies the provision of services by REBELCAR to Customers via its online platform.

Transaction: Encompasses all activities, including secure processing, authorizations, and agreements pertinent to the payment of the price for ordered products.

Carrier: Any entity responsible for package delivery services, excluding Colissimo and La Poste. Examples include GLS, DPD, TNT, DHL, UPS, GEODIS, CALBERSON, among others.


The primary aim of these General Conditions of Sale is to delineate the terms and conditions governing the offering and sale of REBELCAR's products and services to its Customers.

These general conditions of sale shall take precedence over any other sales conditions specified in alternative documents, unless explicitly waived, expressly and in writing.


Upon placing an order, the Customer acknowledges having perused these general conditions of sale and expressly affirms acceptance without reservation. In the event of dissent, the Customer is required to refrain from placing an order.

These general conditions of sale regulate the contractual relationship between REBELCAR and its Customers, with both parties consenting to them unequivocally.



The majority of products offered by REBELCAR to its Customers are typically in stock. However, indicators such as "In Stock," "Available in Stock," or similar mentions regarding product availability on the REBELCAR store are solely indicative and not binding. Conversely, mentions such as "Out of Stock" indicate unavailability.


Goods may either be stocked at REBELCAR or specially ordered from suppliers upon customer request. While products may be dispatched from REBELCAR warehouses or workshops, they can also be shipped directly to the customer by a REBELCAR supplier.

Online Sale

While REBELCAR primarily operates as an online sales company, not all products and services may be available for online purchase. The majority of REBELCAR's offerings are exclusively available online.


Unless explicitly stated otherwise in the product description or title, none of the accessories or equipment listed on our site are approved for use on public roads, nor do they possess EEC type approval or approval for use elsewhere in the world. It is the customer's responsibility to ascertain whether the products or services they intend to order comply with local regulations.

Assembly of Automobile Parts

While customers are not prohibited from assembling parts themselves, REBELCAR advises that certain automobile parts, such as exhausts, shock absorbers, body parts, and mechanical components, are preferably assembled by specialized professionals. Improper assembly by non-professionals may lead to difficulties or damage to the vehicle or parts due to inadequate knowledge or tools.

Restrictions on Radio Communications Equipment

For France:

Amateur radio equipment requires usage by individuals with a compulsory amateur radio operator certificate.
Unrestricted CB equipment/export versions are not approved for amateur radio use.
Professional radio equipment necessitates an ARCEP license.
For other countries:

Similar restrictions may apply, and customers are advised to acquaint themselves with the specific legislation of their importing or operating country concerning radio-communication equipment.

International Number Plates

Replica international plates sold by REBELCAR are intended solely for decorative purposes and not for official use. Customers are solely responsible for ensuring that these plates are not utilized in violation of state or national laws. REBELCAR, its suppliers, and affiliates bear no responsibility for any legal violations arising from the use of the marketed products.

Product Presentation

Articles may be showcased on the REBELCAR website for product presentation purposes. Customers reserve the right to object to the use of their products for promotional purposes.


Automated recording systems serve as evidence regarding the nature, content, and date of the order. REBELCAR will confirm the acceptance of the Customer's order by sending a confirmation message to the email address provided by the Customer. The sale shall be deemed concluded upon dispatch of the order confirmation.

REBELCAR reserves the right to decline or annul any order from a Customer, especially in cases of insolvency, non-payment of the concerned order or previous delivery, or disputes pertaining to previous order payments.

The information provided by the Customer during the order entry process is binding. REBELCAR cannot be held liable for any errors in the recipient's contact details (such as delivery or billing address) entered by the Customer, which may result in processing delays, delivery issues, or the inability to deliver ordered products.

Customers are required to provide a valid email address and regularly check the messages they receive, including their spam folder, and ensure their mailbox is not full. REBELCAR cannot be held accountable for failures to check messages (e.g., order tracking, after-sales service notifications) by the Customer, or for any associated issues.


Upon order confirmation and provided the full payment of the product price or an initial installment payment (in case of installment payment), REBELCAR commits to dispatch the ordered products to the designated delivery address by the agreed-upon delivery date.

All products ordered from REBELCAR are intended for the personal use of individual Customers or individual recipients listed at the delivery address, unless expressly stated otherwise in writing.

Where applicable, Customers agree to pay any current or future taxes, duties, or charges associated with product delivery themselves upon receipt. REBELCAR bears no joint or several liability in this regard at any time.

Customers or individual recipients of the products are prohibited from partial or total resale of the received products.

Delivery Methods

Delivery is conducted either by carrier or by post, at REBELCAR's discretion. If a carrier is specified by REBELCAR in the selected delivery option, REBELCAR will adhere to this choice. Delivery may include or exclude a signature requirement, depending on REBELCAR's preference.

Proof of Delivery

The computerized tracking system and, if applicable, the electronic or physical signature of the recipient serve as evidence of the order's delivery date and successful delivery.

REBELCAR advises its customers against leaving packages unattended in mailboxes to minimize theft risks. Any non-performance or poor execution of the sales contract due to theft post-certified delivery by La Poste, evidenced by tracking information or postage slips, is deemed an unforeseeable and insurmountable event unrelated to the contract. REBELCAR cannot be held liable in such circumstances.

Procedure for Contesting Carrier Delivery

Mandatory written complaint to the after-sales service.
Confirmation of acknowledgment or challenge of the signature on the delivery note.
Signing the sworn attestation form for non-receipt of the package.
Mandatory awaiting the outcome of the carrier's investigation and dispute resolution.
Reshipment of a new order or refunding the order.
Special Case: Certain Bulky Items

Bulky items such as certain exhausts, strut bars, etc., are often shipped by carrier. These items may be subject to convoy and a special contract between the carrier and the shipper. It is typical for these items not to be packaged in cardboard, where applicable.

Delivery Errors

It is primarily the responsibility of the customer to ensure that the recipient's identity is clearly identifiable at the delivery address, especially on the mailbox. The delivery personnel must be able to identify the recipient's name to proceed with the delivery. Some small or flat parcels, such as Simple Letters, Followed Letters, or Colissimos, may be placed directly in the mailbox without requiring personal delivery attempts by the postman. If the recipient's name is not displayed on the mailbox, if there is no mailbox, if the delivery person cannot identify the recipient at the specified address, or if there is an incorrect or incomplete delivery address resulting in the package being returned to REBELCAR, the customer will be responsible for covering the shipping costs for resending the order. If the customer deems the return reason unjustified, they should contact REBELCAR Customer Service to initiate a complaint, providing evidence to support their dispute. If the dispute is deemed valid and at the discretion of the carrier, REBELCAR will file a claim with the carrier. While the dispute is being resolved, the returned merchandise will remain at REBELCAR's premises. No reimbursement of shipping costs will be provided to the customer in the case of a proven error by the carrier. Following the resolution of the complaint and/or the return of the goods due to a delivery error or improper return, if the outcome is favorable, the goods will be resent to the customer according to the existing contractual provisions between REBELCAR and the transport company, with no additional charges to the customer. However, the initial shipping costs will not be refunded. The order cannot be replaced or remade until the dispute is resolved or the goods are returned.

Colissimo Collection Point Delivery

REBELCAR provides the option of Colissimo collection point delivery. It is the customer's responsibility to specify a collection point. If no relay point is indicated to REBELCAR via email or in the delivery instructions, REBELCAR will select a postal collection point near the recipient's address.


All carriers hold packages for a certain period before returning them to the sender. The recipient may contact REBELCAR or the carrier before or after unsuccessful delivery to provide instructions. However, if the order is returned to the sender due to lack of instructions or repeated recipient absences, the return costs will be borne by the recipient.

Delivery Rates

REBELCAR's prices and delivery times are provided upon order validation and include participation in postage and packaging costs. For major exports, shipping costs will be determined after delivery because invoicing is typically based on volumetric weight. Moreover, it is impossible to accurately configure all destinations on the site due to price fluctuations, customs procedures, and packaging volume. For major export destinations, customers are advised to contact REBELCAR for a quote before making payment.

Late Delivery

In the event of a delivery delay exceeding seven (7) days, the Customer may, if desired and excluding force majeure cases, terminate the sales contract by registered letter with acknowledgment of receipt. However, this right must be exercised within sixty working days from the initially planned delivery date specified in the contract.

Inspection of the Order Upon Delivery

Upon receiving the ordered product(s), the Customer or the recipient must inspect the goods' condition in the presence of the delivery person. If the customer is not the recipient or is not present during delivery, they must inform the recipient accordingly.

Subsequently, the customer should review, if applicable, the product's usage conditions outlined in the provided instructions. It is essential for the Customer to understand the proper functioning of the delivered product(s).

In the Event of Transport Damage - General Carrier Delivery Procedure

The customer is required to inspect and unpack the package in the presence of the delivery person and assess its contents while the delivery person is present.

In the event of damage, REBELCAR strongly recommends the following procedure:

Clearly describe the damage on the delivery note and state that the package is refused, with written documentation on the delivery note.
Capture photographs of the damage, the package, the delivery note, and the transport label.
Alternatively, the customer may refuse to sign the delivery note and reject the goods.

Upon the recipient taking possession of the goods, the risks associated with them are transferred to the recipient. Therefore, it is crucial not to sign the delivery note until the contents of the packages and the condition of the goods have been verified.

The mention "subject to unpacking" holds no legal significance and does not imply the existence of damage upon delivery.

The driver is not entitled to refuse inspection.

If the customer has not followed these procedures, REBELCAR will still endeavor to assist the customer, including potentially engaging in additional complaint procedures outlined in the carrier's Terms and Conditions.

The customer should promptly contact REBELCAR's after-sales service to report any damage. REBELCAR will take the necessary steps to replace the merchandise once the dispute is resolved.

Procedure in the Event of Transport Damage - Specific Colissimo Procedure

Please note that a Colissimo package cannot be opened in the presence of the postman or collection point staff and then refused. LA POSTE SA expressly excludes returns if the package has been opened by the recipient.

Hence, if the package appears damaged (even slightly) upon delivery (e.g., folded, torn, opened, dog-eared), the recipient must refuse the package. If the Colissimo package is left in the mailbox, the customer must return it to a Post Office counter.

A Colissimo package that has sustained damage and yet accepted by the recipient will not be eligible for reimbursement by either the Post Office or REBELCAR.

It's understood that transport damage would result in visible damage to the packaging. If in doubt, even minimally, the Customer must refuse the package.

Procedure in the Event of Transport Damage - Letter Followed

REBELCAR assumes all transport risks regarding damage, from shipping to placement in the mailbox by the postman or by hand, for orders sent by Tracked Letter. A product damaged during transport will be replaced under warranty. The Customer must provide proof of the damage (photograph) and inform REBELCAR's after-sales service within 48 hours of delivery. If the Customer is absent from their residence beyond this period, with proof, the deadline may be extended. The order will only be returned if the damage occurred during transport or packaging of the product. No refund will be issued if the damage was clearly caused by product use or unpacking (e.g., scratching a plate with riveting pliers).

Reimbursement of an Order Damaged in Transit

In the event of damage due to transport or preceding shipment, the Customer has the right to return the item(s). If there is no notice or information regarding return conditions for damage or missing items on the product sheet of REBELCAR's online store, the Customer is entitled to a return period equivalent to the withdrawal period for returning the damaged item(s).

The costs associated with returning a non-compliant order will be fully covered by REBELCAR.

For product availability reasons, an order may be subject to multiple successive deliveries to the Customer.

If the Customer wishes to have the ordered products delivered to two separate addresses, they must place two separate orders.

Delivery Information

Order Status

The status of the order is displayed in the Customer Area and may include the following stages:

Pending: The order has not yet been processed or could not be processed.
In preparation: The order has been acknowledged and is being prepared or produced.
Item awaiting receipt: One or more items are pending receipt from a supplier to proceed with preparation.
Transmitted: Information has been sent to the customer for confirmation.
Prepared: The order is ready.
Shipped: The order has been dispatched to the Customer.
Delivered: The order has been received by the Customer or handed over to REBELCAR in person.
Blocked: The order is currently on hold.
Returned: The order has been returned to REBELCAR.
Deposit received: A deposit payment has been made by the Customer.
Order Shipping

If a product is out of stock, REBELCAR will notify the Customer within 48 hours, and the order will be prioritized once the stock is replenished. The Customer can cancel the order at any time unless custom manufacturing has commenced. Information regarding custom manufacturing is provided on the product pages. Once manufacturing has begun, the order cannot be canceled.

Delivery Delay

All REBELCAR deadlines are expressed in working days.

REBELCAR does not provide guarantees on carrier delivery times, whether standard or expedited. Therefore, the delivery times displayed on the REBELCAR website are indicative only. However, REBELCAR ensures that the preparation and availability of orders to carriers align with the customer's chosen delivery timeframe.

Preparation and delivery times vary depending on the chosen delivery priority, as displayed on the virtual store. These times do not typically account for public holidays or REBELCAR's leave periods, which are clearly indicated when selecting the delivery method and priority.

The expected delivery date is provided when choosing the delivery method/priority. Certain products, such as custom-made or on-demand items, may have extended preparation times, as indicated in the product description. Additionally, holiday periods, such as manufacturer or REBELCAR end-of-year breaks, may further delay delivery beyond what is stated in the product description. No shipping cost refunds are provided for products requiring additional preparation time. Once a tailor-made or customized item is prepared, it cannot be canceled.

Order processing may be delayed due to changes in contact details, missing information (e.g., registration certificate copy, delivery details), or any other necessary element for order preparation or shipment. In such cases, the REBELCAR sales department contacts the Customer, and order processing takes longer than usual.

Delivery dates displayed upon order confirmation are automatically generated based on the chosen delivery method and do not consider public holidays.


During vacation periods, REBELCAR provides clear information to the Customer regarding the availability of delivery methods, specifying the start and end dates of their team's vacation. An example message might read:

"We want to inform you that our order picker will be on leave from September 8th to September 11th inclusive. Orders placed from September 7th requiring workshop preparation (e.g., plates) will be processed gradually starting September 12th. Exhausts and items that only require packaging will continue to be shipped as usual during this period."

This message is communicated to the customer before they place their order and is also included in the order confirmation email sent to the customer. The information in this message is contractual, and by confirming their order, the Customer acknowledges reading it and understands that the automatically calculated delivery deadline on the website may not be met.

No compensation will be provided for late deliveries resulting from vacation periods if the Customer has been adequately informed.

Late Delivery

Delivery times provided by carriers are indicative, and REBELCAR does not guarantee carrier delivery times. REBELCAR's responsibility is limited to order preparation. Delays in delivery by the carrier will not result in compensation, but delays in order preparation may result in compensation.

Article 6 - Withdrawal

Post-Delivery Withdrawal

The Customer has 14 days (including weekends and public holidays) from receipt of the ordered products to initiate a withdrawal. In this case, the Customer must return the new products, intact and in their original undamaged packaging, with all accessories, instructions, and documentation. The items must be returned to REBELCAR within 7 days after receiving confirmation from REBELCAR's after-sales service.

The withdrawal period begins the day after delivery. If the period ends on a Saturday, Sunday, or public holiday, it extends to the next working day.

Products showing signs of use, dirt, incomplete packaging, or returned without original packaging will not be refunded. License plates made by REBELCAR are not exchangeable or refundable. Services are non-refundable. Goods sold in kits (e.g., exhaust systems, shock absorber kits) cannot be partially returned.

Custom-made items, reconditioned parts, installed mechanical wear parts, and consumables are not exchangeable or refundable.

The return of a canceled order is the responsibility of the recipient or Customer. Any refusal of delivery due to withdrawal will not result in a refund of initial shipping costs. If the return of a refused order is arranged by the carrier, the return cost will be deducted from the order refund.

If the Customer returns an item not eligible for exchange or refund without consulting REBELCAR, they are responsible for return shipping costs. Otherwise, the order will be retained by REBELCAR.

REBELCAR commits to reimbursing the Customer for the amounts paid, excluding return costs borne by the Customer, upon withdrawal. The Customer must adequately package the returned item(s), and the responsibility lies with them and the carrier for any damage or loss during transport.

The Customer has 14 days from the withdrawal date to send the return package. If goods are damaged or lost during transport, REBELCAR cannot provide assistance, and the order will not be refunded. The Customer must contact the carrier for compensation. If the package is refused due to transport damage, it will be returned to the Customer, who is responsible for resending it at their expense. REBELCAR advises using appropriate packaging and adhesive.

Cancellation of an Order Not Yet Shipped

Cancellation by the customer of their order before shipment will incur a charge of €10.00 excluding VAT + VAT.

Bank charges are only reimbursed in the context of legal withdrawal. Charges for canceled orders before preparation and shipping are non-refundable.


On the French version of the site, prices are listed in euros.

The price indicated on product pages generally excludes shipping costs, unless otherwise stated.

Unless additional instructions are provided after the order, and unless there is an unexpected price adjustment by a supplier for an item on order, the price confirmed in the order confirmation is the final price including all taxes and VAT. This price encompasses product costs, handling, packaging, preservation, transportation, and commissioning costs.

REBELCAR is a French company registered in the Trade and Companies Register of Thonon-les-Bains, with an intra-community VAT number FR76793175100. European professional Customers outside France with a valid intra-community VAT number are exempt from VAT according to Article 262 ter I of the general tax code. Similarly, Customers shipping outside Europe are VAT-exempt. The exemption applies to goods and delivery. For intra-community deliveries, REBELCAR notes "intra-community delivery, VAT exemption on goods and delivery according to Article 262 ter I of the general tax code." REBELCAR does not facilitate tax refunds.

Depending on the delivery country, the Customer may be liable for import taxes, customs clearance fees, and/or their country's VAT on the goods' price and possibly delivery, depending on customs clearance conditions and/or the international carrier. These costs are solely the Customer's responsibility.

PayPal Fees

PayPal fees are directly deducted from the seller's sales transaction by PayPal.

They represent a significant cost for REBELCAR, which relies heavily on exports. PayPal offers dispute resolution and is widely used internationally. Excluding PayPal as a payment method is economically unfeasible for REBELCAR.

The fee amount varies based on transaction amount and includes a fixed portion (typically 40 or 50 cents excluding tax), a rate based on the seller's monthly sales volume with periodic increases, and fees for currency conversion.

Fees excluding tax are detailed in PayPal transaction statements.

Except for legal withdrawal, PayPal fees are non-refundable as they are definitively deducted by PayPal.

PayPal fees invoiced by REBELCAR are subject to VAT.


Registration Number or Personalized Text

To confirm the registration number for their plate, the Customer can submit a copy of their registration document or provisional registration certificate.

When placing an order, the Customer must enter their registration number or desired personalized inscription accurately. Errors may cause manufacturing inaccuracies, for which REBELCAR cannot be held responsible.

Properties of License Plates:

License plates may have slight measurement deviations (e.g., 520*113 mm instead of 520*110 mm).
Silver chrome stamping paint dissolves upon contact with solvents and should be kept away from solvent-containing substances.
Maillefaud plates have artisanal irregularities, which contribute to their traditional style.
If the plate is to be covered by a frame, the Customer must contact REBELCAR before ordering for instructions and confirmation.


The price invoiced to the Customer is the price indicated on the order confirmation sent by REBELCAR.

The price of the products can be paid in cash or in several installments free of charge using one of the payment methods offered on the site at the time of ordering.

REBELCAR may allow payment for an order in two or three installments, with each payment divided into equal or nearly equal sums, payable by check. Validation of the Customer's order occurs upon receipt of the first payment, with subsequent payments due no later than one and two months respectively after the first payment. The reimbursement terms for orders paid in installments are the same as for single-payment orders (see Article 6 of these Terms of Sale). REBELCAR informs the customer clearly with the statement: "A credit binds you and must be repaid. Check your repayment capacity before committing."

For certain professional Customers, REBELCAR offers credit payment upon request. Payment by check or bank transfer is due within 30 days of receiving the ordered items. Credit payment is validated upon contractual commitment or written approval by REBELCAR.

The Customer's validated order is considered effective only after the secure banking payment center approves the transaction and, if applicable, after the insurer accepts the risk.

Payment Delays and Issues

The Customer acknowledges that issuing a check without sufficient funds is prohibited.

In the case of a bounced check, REBELCAR contacts the Customer via email with a copy of the bank's notice and a scan of the check. Additionally, the REBELCAR accounting department contacts the Customer by phone.

An extension may be granted for payment. If no action is taken by the Customer within this period, a legal recovery procedure will be initiated at the Customer's expense.

For non-payment or delayed payment, the buyer may incur late payment penalties and fixed compensation for recovery costs payable to REBELCAR. Late payment penalties are calculated based on the European Central Bank's key rate, with a minimum rate of 15.21%. Fixed compensation for recovery costs is €40. REBELCAR may request additional compensation if recovery costs exceed this amount, with appropriate documentation provided. Compensation is not subject to VAT.

Reservation of Title

The goods remain the property of REBELCAR until full payment is received (law no. 80.335 of May 12, 1980).

Ownership transfer of the products sold is contingent upon full payment by the buyer.

Payment is considered made upon actual receipt of the entire price, delivery of a check, or any other document creating a payment obligation but not constituting payment itself. Risk transfer occurs upon delivery, with the buyer assuming all associated risks from that point. The buyer must provide proof of insurance coverage for these risks upon REBELCAR's request.

In case of non-payment, REBELCAR may demand return of the products at the buyer's expense and risk via registered mail. REBELCAR may also unilaterally and immediately conduct an inventory of unpaid products held by the buyer.

The buyer is responsible for litigation costs, legal fees, and late payment interest at a rate of 15% per year, as well as devaluation compensation of 3% of the product price per month from delivery until restitution.

The buyer must ensure that product identification is always possible. In the case of sales to professionals, products in stock are presumed to correspond to the most recent deliveries (FIFO rules), and the buyer is presumed to hold unpaid products.

If selling to professionals, the buyer may resell products in the normal course of business, except in cases of payment cessation or failure to pay by the due date. In such instances, the buyer must inform REBELCAR and provide buyer information upon request.


These general conditions of sale are governed by French law.


REBELCAR cannot be held liable for damages of any kind, whether material, immaterial, or bodily, resulting from malfunction or misuse of the products sold. In any event, REBELCAR's liability is limited to the amount of the order.

In case of difficulties in applying this contract, the Customer and REBELCAR reserve the right, before any legal action, to seek an amicable solution.

The Customer is informed that they can resort to conventional mediation, including the Consumer Mediation Commission (Article L 612-1 of the Consumer Code), or existing sectoral mediation bodies, the references of which are available on the REBELCAR website, or any other alternative dispute resolution method (such as conciliation) in case of dispute.


In the absence of an amicable agreement or through mediation, the Commercial Court of Thonon-les-Bains has exclusive jurisdiction, regardless of the place of delivery and the accepted method of payment.

These General Terms and Conditions are drawn up sincerely and in accordance with French law. In case of an error or omission regarding any legal provision, REBELCAR undertakes to promptly amend its General Terms and Conditions and will always strive to fulfill its legal obligations.


The products supplied by REBELCAR benefit automatically and without additional payment, independently of the right of withdrawal, in accordance with legal provisions:

The guarantee of conformity, for products that are apparently defective, damaged, or do not correspond to the order.
The legal guarantee against hidden defects resulting from a material, design, or manufacturing defect affecting the products delivered, making them unfit for use, under the conditions and according to the methods referred to below.
And possibly, for certain products, a free or paid commercial guarantee.
As part of the legal guarantee of conformity, the Customer benefits from a period of two years from delivery of the goods to take action against REBELCAR. The Customer can choose between repairing or replacing the product ordered, subject to the cost conditions provided for by Article L 217-9 of the Consumer Code.

The Customer may decide to implement the guarantee against hidden defects in accordance with Article 1641 of the Civil Code; in this case, they can choose between canceling the sale or reducing the sale price in accordance with Article 1644 of the Civil Code.

To assert their rights, the Customer must inform REBELCAR of the non-conformity of the products or the discovery of hidden defects within the deadlines referred to above, by a written complaint to the address of REBELCAR's headquarters.

REBELCAR cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. REBELCAR's liability is systematically limited to the value of the product in question determined on the date of its sale, without the possibility of recourse to the brand or the company producing the product.

REBELCAR cannot be held responsible for mishandling, misuse, or modification of the products ordered. For example, a customer who has damaged a product by scratching it, or who has caused the accidental detachment of a character or part of a character on their license plate by drilling it, will not be able to claim the conformity/hidden defects guarantee.


For any complaints after delivery, contact with the after-sales service is made directly by telephone / WhatsApp at 0033-6 52 94 10 45 on Friday and Saturday between 9 a.m. and 6 p.m.

Completeness and conformity of an order

Most orders shipped from the REBELCAR warehouse are photographed just before packaging. The Customer understands and accepts that a photo of their order as prepared, just before its packaging, may be kept by REBELCAR without time limit. In the event of a dispute over the completeness/compliance of the delivered order, the Customer acknowledges and accepts that the photo(s) of their order is/are authentic. No complaints will be accepted if the photo(s) of the order show(s) that the items ordered have all been properly prepared.

The REBELCAR premises are equipped with private video protection / video surveillance cameras duly declared to the CNIL and subject to all necessary declarations and authorizations from staff and all competent services. This video surveillance is used to protect the premises but the filmed field includes the packaging tables located at the entrance to the workshop, and therefore makes it possible to review the packaging of an order. These private images will be exported and kept in a dispute file if the customer disputes the photo on their order. They will under no circumstances be presented to the customer. With all the necessary prior authorizations, including those of the staff and third parties present on the recordings (deliverers, pickers, suppliers or service providers visiting REBELCAR) they can be presented to a judge as part of a compliance trial or a duly formulated request from legal authorities. The retention period for images is 30 days.

Return of goods to after-sales service - packaging precautions and liability

In the context of a return caused by a lack of conformity, the return shipping is the responsibility of REBELCAR which provides a return label. Packaging or re-packaging is done by the Customer. The Customer is well informed of the need to use adequate packaging and adhesive. If the goods are damaged during transport due to insufficient packaging, no coverage by REBELCAR will be possible, the order will not be exchanged or refunded. Generally, a damaged package or one whose packaging has been reinforced by the carrier will be refused by REBELCAR to avoid any problem, but this is not systematic and REBELCAR does not guarantee it (the package can be put in the mailbox or dropped off in front of the workshop). If the package is refused, it will be returned to the Customer, who will be responsible for sending it again at their own expense if there is no transport damage.

Abusive claims and pressure

When the order is shipped, REBELCAR provides its customers with a guide to “Good Complaints Practices” whose aim is to provide information on the operation of the after-sales service and prevent abusive requests through a non-exhaustive list of inadmissible complaints, recall the legal framework and REBELCAR’s commitments.

Each customer is equally informed that any author of an attempt at blackmail, threats, insulting, racist, or defamatory public comments towards REBELCAR, its employees, or its representatives will be subject to criminal prosecution. Authors of defamatory public reviews (notably on Google, or other review platforms) are likely to be prosecuted criminally by REBELCAR.


The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the preparation of invoices, and warranty contracts. Failure to provide information will result in the non-validation of the order.

In accordance with the “Informatique et Libertés” law, the processing of personal information relating to Customers has been declared to the Commission Nationale de l’Informatique et des Libertés (CNIL).

The Customer has (article 34 of the law of January 6, 1978) a right of access, modification, rectification, and deletion of data concerning him, which he can exercise with the company REBELCAR. In addition, REBELCAR undertakes not to communicate, free of charge or for consideration, the contact details of its Customers to a third party.



Article L217-4 of the Consumer Code

The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions, or installation when this has been his responsibility by the contract or has been carried out under his responsibility.

Article L217-5 of the Consumer Code

Be suitable for the use usually expected of a similar good and, where applicable: correspond to the description given by the seller and possess the qualities that the seller presented to the buyer in the form of a sample or model, present the qualities that a buyer can legitimately expect having regard to the public declarations made by the seller, by the producer, or by his representative, in particular in advertising or labeling.
Or present the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-12 of the Consumer Code

The action resulting from the lack of conformity is prescribed two years from the delivery of the goods.

Article L217-16 of the Consumer Code

When the buyer asks the seller, during the course of the warranty commercial tie which was granted to him during the acquisition or repair of movable property, a restoration covered by the guarantee, any period of immobilization of at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the making available for repair of the goods in question if this making available is subsequent to the request for intervention.

Article 1641 of the Civil Code

The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use to such an extent that the buyer would not have acquired it, or would not have given a lower price for them if he had known them.

Article 1648 paragraph 1 of the Civil Code

Action resulting from redhibitory defects must be brought by the purchaser within two years from the discovery of the defect.

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