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These “General Conditions of Sale” apply to legal transactions relating to products marketed to its Customers by the REBELCAR Company within its virtual store or by any other method of sale.
The following words or expressions will have the following meaning in the context of these presents:
Internet store or virtual store: refers to the REBELCAR website, on which the products are presented and sold to Customers, accessible at the address www.rebelcar.fr, www.rebelcar.eu or www.rebelcar.com
Order: refers to the sales contract concluded between and the Customer of the REBELCAR Internet store.
Product sheet: refers to the classified information concerning a product provided by when the said product is put on sale in its internet store.
Products: refers to all the goods and services offered for sale by REBELCAR in its internet store.
After-sales service: after-sales service
Service: refers to the sale of services by REBELCAR to Customers of its internet store.
Transaction: refers to all operations, secure processing, authorizations, and agreements inherent in the payment of the price of products ordered by credit card.
ARTICLE 1 - OBJECT
The purpose of these General Conditions of Sale is to define the terms and conditions under which REBELCAR offers and sells its products and services to its Customers.
These general conditions of sale will prevail over all other conditions appearing in any other document, except prior exemption, express and written.
ARTICLE 2 - ACCEPTANCE OF CONDITIONS
The Customer acknowledges having read, at the time of placing the order, these general conditions of sale and expressly declares to accept them without reservation. In case of refusal, the customer must not place an order.
These general conditions of sale govern the contractual relations between REBELCAR and its Customer, both parties accepting them without reservation.
ARTICLE 3 - PRODUCTS
Most of the products offered by REBELCAR to its Customers are immediately available. The words "In Stock", "Available in Stock", "Available" or any other mention indicating availability concerning the products presented on the REBELCAR store are purely indicative and non-contractual, as are the reverse mentions "Out of Stock "," Available on request "," Unavailable "or any other mention indicating the unavailability of an item. All the products marketed by REBELCAR may not necessarily be sold online.
Unless otherwise indicated in the product description on the REBELCAR site, none of the following items presented on the site is approved and none of these items may be used on public roads: exhausts, including remanufactures similar to the origin (and their parts), car or motorcycle registration plates, decorative plates, car seats, headlights, bumpers, and remanufacturing of parts conforming to the origin. Sport exhausts are parts reserved for competition or for use on the circuit. Personalized plates are not homologated.
It is the customer's responsibility to check with the local authorities the possibilities of importing or using the products or services he plans to order.
In case of doubt about the approval of a product, the Customer can also contact the REBELCAR sales department.
ARTICLE 4 – ORDER
The automatic registration systems are considered as proof of the nature, content and date of the order. REBELCAR will confirm to the Customer the acceptance of his order by sending a confirmation message to the email address that the latter will have communicated. The sale will not be concluded until the sending of the said order confirmation.
REBELCAR reserves the right to refuse or cancel any order from a Customer, in particular in the event of insolvency or in the event of a default in payment of the order concerned, of a previous delivery or of a relative dispute. payment for a previous order.
The mentions indicated by the Customer, when entering the information inherent to his order, bind the latter. REBELCAR cannot be held responsible for errors made by the Customer in the wording of the contact details of the recipient of the order (delivery address, billing address in particular) and delays in processing, delivery or the inability to deliver the products ordered. that these errors could cause.
ARTICLE 5 – DELIVERY
After confirmation of the order and subject to full payment of the price of the products ordered, or a first payment as part of a settlement in several installments, REBELCAR undertakes to ship to its Customer the products ordered at the address designated delivery.
All the products stipulated in the orders placed with REBELCAR are intended for the personal use of individual Customers or individual recipients whose name is mentioned at the delivery address, unless expressly stated in writing to the contrary.
Where applicable, the Customer undertakes to pay upon receipt, all present and future taxes, duties, taxes and other charges due in respect of the delivery of the said products themselves; REBELCAR's joint and several liability cannot at any time be engaged in this respect.
Customers or specific recipients of the products are prohibited from any partial or total resale of the products received.
Delivery is made by carrier or by post at the convenience of REBELCAR.
Proof of delivery
Whether for public delivery services (and those of their subcontractors), such as Colissimo, Letter Followed, Chronopost, etc. or for any other public or private carrier, the computer tracking system and, where applicable, the electronic or physical signature of the packages is proof of the date and proper delivery of an order. No complaint for reason of non-delivery will be accepted if the tracking system indicates that the delivery has been made. If the Customer indicates to REBELCAR that his parcel noted delivered in the carrier's tracking system has not been delivered to him, then REBELCAR will provide him with the proof of shipment and delivery of his order. The Customer can then decide whether he wishes to file a complaint against the carrier. The Customer is hereby informed that the theft is not covered by the REBELCAR seller's guarantee.
Special case: certain bulky items
Large items such as, for example, certain exhausts, strut bars, etc. are mostly shipped by carrier. These items may be the subject of a convoy and a special contract agreed between the carrier and the shipper. It is normal that these items are not packed with carton, if applicable.
In the event of a delivery error
It is primarily the Customer's responsibility to ensure that the recipient of the order is properly identified at the delivery address, and in particular on the letterbox. The delivery person must be able to identify the name of the recipient to proceed with the delivery. Some small or flat packages can be slipped directly into the letterbox without necessarily being the subject of an attempt to hand delivery by the postman (Simple Letters, Followed Letters, Colissimos, etc.). In the event that the recipient's name does not appear on the mailbox, in the absence of a mailbox or in the event that the delivery person cannot identify the recipient at the designated address, or in the case of an incorrect or incomplete delivery address, if the package is returned to REBELCAR, it will be up to the Customer to re-pay the shipping costs to receive his order. If the Customer considers that the reason for return is illegitimate, he will contact or respond to REBELCAR Customer Service to request that a complaint be made, sending the necessary evidence to validate his dispute. If the dispute is admissible and this, at the sole discretion of the carrier, REBELCAR will then file a claim with the latter. Pending resolution of the dispute, the returned merchandise will remain at the premises of REBELCAR. No reimbursement of shipping costs will be granted to the Customer in the event of a proven error by the carrier. In the event of a delivery error or abusive return, following the resolution of the complaint, and / or the return of the goods, in the event of a favorable outcome, the goods will be forwarded to the Customer according to the contractual provisions. existing between REBELCAR and the transport company without the Customer having to pay anything. In this case, the initial shipping costs will not be refunded. Under no circumstances can the order be replaced / redone before the dispute is resolved / the goods returned.
REBELCAR offers the Colissimo collection point as a delivery method. It is up to the customer to indicate a pick-up point. In the event that no relay point is indicated to REBELCAR by email or in the delivery instructions, a postal pick-up point near the recipient's home will be chosen by REBELCAR.
In case of return
All carriers keep packages for a certain period of time before returning them to the sender. The recipient can contact REBELCAR or the carrier before delivery, or after an unsuccessful delivery to share his instructions. But if the order is returned to the sender, for lack of instructions or as a result of repeated absences of the recipient, then the return costs will be due by the recipient to REBELCAR.
REBELCAR's prices and delivery times are available upon confirmation of the order. They include the cost of postage and packaging.
In the event of a delivery delay exceeding seven (7) days, the Customer may, if he wishes, and except in cases of force majeure, terminate the sales contract by registered letter with acknowledgment of receipt. This right must however be exercised within sixty working days from the delivery date initially provided for in the contract.
Inspection of the order upon delivery
Upon receipt of the product (s) ordered, the Customer or the recipient must check in the presence of the deliverer the good condition of the goods delivered.
The customer must then take note, if applicable, of his conditions of use appearing on the instructions for use provided to him. The Customer must take note of the proper functioning of the product (s) delivered.
In the event of transport damage - general delivery procedure for carriers
Example of carrier: DPD, TNT, DHL, Geodis Calberson, etc.
In the event that one or more of the items are received damaged as a result of damage to transport, the recipient must immediately make detailed written reservations to the delivery person on the delivery note, at the time of delivery, request them. copy, inform the sales department of REBELCAR by telephone, by email or by registered mail or with acknowledgment of receipt within two working days following delivery of the item (s) received. In the event that written reservations have not been made, and the Customer accepts delivery as is, the transport guarantee will be inapplicable and the product will not be exchanged or refunded.
Example: The delivery of an exhaust is carried out by Geodis Calberson. Before signing the delivery slip and letting the delivery person leave, in the presence of the latter, the Customer receives the goods and inspects them in full. The exhaust was found to have been damaged in transit. The Customer then reports it to the delivery person and asks to write it down on the delivery slip. The Customer can, for example, note: "exhaust damaged, delivery refused". The Customer requests and keeps a copy of the BL and informs the REBELCAR after-sales service the same day, which will immediately take the steps to replace the part under warranty.
Procedure in the event of transport damage - specific Colissimo procedure
If the delivery is made by Colissimo and the package is delivered damaged (folded, torn, open ...) the Customer must imperatively refuse the delivery and ask to stipulate in writing in a precise manner, to the delivery person of the post office, or to the staff from the collection point, if the order was delivered to a Colissimo collection point, the reason for the refusal of delivery according to the return procedure in force. An order that has suffered transport damage and the packaging of the parcel has deteriorated, accepted without reservations by the Customer, cannot be reimbursed either by the Post Office or by REBELCAR. It is recognized that transport damage cannot occur without causing visible damage to the packaging. In case of doubt, even minimal, the Customer must refuse the package.
Procedure in the event of transport damage - Followed letter
REBELCAR bears all transport risks in terms of damage, from shipping to letterboxing by the postman or by hand, of orders sent by Letter Followed. A damaged product will be replaced under warranty. It will be up to the Customer to provide proof of the damage (photograph), and to inform the REBELCAR after-sales service within 48 hours of delivery. If the Customer is absent beyond this period from his domicile, this period may be extended (upon proof). The order will be returned only if the damage was caused during transport, or packaging of the product. No refund will be given if the damage was clearly caused by the use or unpacking of the product (eg a plate scratched by the rivet pliers or during unpacking).
Refund of a damaged order
In the event of damage related to transport or preceding shipment, the Customer benefits from the right of return under the conditions provided for in the instructions for use of the property or in these GTCS, the latter taking precedence. In the absence of a notice or information relating to the return conditions linked to a deterioration or to a missing product on the product sheet of the REBELCAR virtual store, the Customer benefits from a period identical to the withdrawal period in order to to return the damaged item (s).
Unless otherwise stated, the cost of returning a non-compliant or defective order will be fully covered by REBELCAR on the condition that the sales or after-sales service have been informed and have acknowledged receipt of the report of the defect, this within 14 days of delivery. REBELCAR undertakes to process any complaint relating to a delivery problem within 48 hours.
For reasons of availability of the products ordered, an order may be the subject of several successive deliveries to the Customer.
In the event that the Customer would like the products ordered to be delivered to two separate addresses, the latter must necessarily place two separate orders.
The status of the order is indicated in the Customer Area.
Pending - In preparation - Item awaiting receipt - Transmitted - Prepared - Shipped - Delivered - Partially Shipped - Delivered - Blocked - Returned - Deposit Received
Pending: the order has not yet been or could be processed
In preparation: the order has been taken into account and put into preparation / manufacturing
Item awaiting receipt: one or more items are awaiting receipt from a supplier in order to be able to process or finalize the preparation
Transmitted: information has been transmitted to the customer that the latter must confirm
Prepared: the order is ready
Shipped: the order has been shipped to the Customer
Delivered: the order has been delivered or delivered to the REBELCAR premises in person
Blocked: the order is suspended
Returned: the order has been returned to REBELCAR
Deposit received: the payment of a deposit has been made by the Customer
In the event of a stock shortage on an ordered product, REBELCAR informs the Customer within 48 hours and the order is processed as a priority as soon as the stock is renewed. The Customer may cancel his order at any time, unless a made-to-order or made-to-measure manufacturing process has been initiated at REBELCAR or at a supplier manufacturer. The Customer is informed on the product sheets of the custom manufacturing of the product (s). REBELCAR undertakes to inform the Customer when the manufacture of the product (s) has started. When REBELCAR has informed the Customer that the order has been put into production, the order can no longer be canceled.
All REBELCAR deadlines are understood to be working days.
REBELCAR can not take the place of its carriers on the delivery times by the latter. For this reason, the deadlines indicated on the REBELCAR website are purely indicative.
Preparation and delivery times vary according to the delivery priority chosen when ordering. They are presented on the virtual store. The deadlines do not usually take into account the public holidays and the vacation periods of REBELCAR, the latter being clearly indicated when necessary when validating the choice of delivery method and priority.
The expected delivery date of an order is indicated when choosing the delivery method / priority. Certain products made to measure, on demand, or with options which extend the preparation time, or which are indicated to require a specific time, cannot be delivered within the time period automatically indicated when the order is validated (for example: eg custom license plates or made-to-order floor mats). It is up to the Customer to carefully read the description of the product where a possible manufacturing or availability time will be indicated. A possible period of leave, such as the end-of-year vacation of a manufacturer or of REBELCAR, may extend the delivery time beyond the time indicated in the product description. No reimbursement of shipping costs will be made on this type of product requiring additional preparation time. If the order is for an item made to measure or transformed for the Customer, once prepared, it is no longer cancellable.
The processing of an order may be postponed in the event of a change in contact details, missing information (copy of the registration certificate, delivery information, etc.), or any other element necessary for the preparation of the order or the sending of the parcel. In this case, the REBELCAR sales department contacts the Customer and the processing of the order is necessarily longer.
The delivery dates indicated when confirming an order are automatically generated according to the delivery method chosen. They do not take into account public holidays.
During vacation periods, REBELCAR informs the Customer about the choice of delivery method, in blue, clearly, the dates of the start and end of their team's vacation.
Here is a sample message:
“We inform you that our order picker is on leave from September 8 to September 11 inclusive. Orders placed from September 7 and requiring workshop preparation (for example plates) will be processed gradually from September 12. Exhausts and items that are simply packaged continue to be shipped normally during this period. "
This message is indicated to the customer before placing his order. It also appears in the order confirmation email sent to the customer.
The information in the information message is contractual. By validating his order, the Customer acknowledges having read it and that the time limit calculated automatically by the site for the delivery of his order will probably not be able to be respected.
No commercial gesture will be granted following a period of leave of which the Customer has been properly informed.
The delivery times of carriers are purely indicative. REBELCAR does not guarantee the delivery times of carriers. The responsibility of REBELCAR is limited to the preparation of the order. A delay in delivery by the carrier will not give rise to any commercial gesture. A delay in preparing an order can result in a gesture of goodwill.
ARTICLE 6 – WITHDRAWAL
The Customer has a period of 14 successive days (weekends and public holidays included) from receipt of the products ordered to express their withdrawal. In this case, the Customer must return the new products, intact, in their original undamaged packaging and accompanied by all possible accessories, user manuals and documentation. The items must be returned to REBELCAR within 7 days maximum following the confirmation that the Customer will receive from the REBELCAR after-sales service.
The 14-day period begins the day after delivery. If this period expires on a Saturday, Sunday or a public holiday, it is extended until the next working day.
Any withdrawal relating to a product damaged, used, assembled, worn, showing dirt, traces of use or altered by the Customer is excluded. The license plates produced by REBELCAR are neither exchangeable nor refundable. Services are non-refundable.
Custom made items, used items, reconditioned and standard exchange parts, and consumables are not exchangeable or refundable.
The return of a canceled order is the sole responsibility of the recipient of the order or the Customer. The latter must receive the delivered goods, even if he has decided to cancel the order before receiving it. Any order refused for delivery will result in the non-reimbursement of the initial shipping costs. If the return of an order refused for delivery is made by carrier (Chronopost, Geodis, DHL, DPD, TNT, UPS, etc.), the amount of the return will be deducted from the reimbursement of the order.
If the Customer returns an item which is specified on the product sheet or in the conditions of sale or warranty, that it is neither exchangeable nor refundable, without having consulted REBELCAR, the item will not be returned free of charge. It will be up to the Customer to pay the shipping costs once again. Otherwise, the order will be kept by REBELCAR.
In the event of exercise of the right of withdrawal, REBELCAR undertakes to reimburse the sums paid by the Customer, free of charge, with the exception of bank / PayPal commissions and return costs which are the sole responsibility of the customer. For certain products only, specifically complete thermoformed carpets and exhaust lines, outward shipping costs are not refundable. The cost of sending these bulky items is significant. The reimbursement of the outward costs losing the entire commercial margin on the merchandise in the context of the second shipment (to another customer) of these items, and selling at a loss being prohibited, no reimbursement of the outward shipping costs will be admitted. The Customer orders these items knowingly.
As part of a return of his order following a withdrawal, the Customer must package the item (s) adequately. Returned goods travel under the responsibility of the Customer and the carrier. The Customer may or may not take out insurance with the carrier and take note of its warranty conditions.
If the merchandise is damaged or lost during transport, no support by REBELCAR will be possible, the order will not be refunded. It will be up to the Customer to take the necessary steps with his carrier to obtain compensation. No intervention by REBELCAR will be possible. Generally, a damaged package or whose packaging has been reinforced by the carrier will be refused by REBELCAR to avoid any problem, but this is not systematic and REBELCAR does not guarantee it (the package can be put in a letterbox or left in front of the workshop). If the package is refused, it will be returned to the Customer, who will be responsible for returning it again at their own expense in the event of no transport damage. The Customer is well informed of the need to use adequate packaging and adhesive.
Cancellation of an order not yet shipped
Cancellation by the customer of his order before shipment will be charged € 5.00 excluding VAT + VAT.
ARTICLE 7 – PRICE
On the French version of the site, the price is expressed in euros.
The price indicated on the product sheets generally does not include the costs inherent in transport, unless otherwise stated.
Unless there is an additional instruction subsequent to the order concerning the addition of an option, and except for an unexpected drop or increase in the price by a supplier for an item on order, the price indicated in the order confirmation is the final price expressed inclusive of all taxes and including VAT. This price includes the price of the products, the costs of handling, packaging and conservation of the products, the costs of transport and commissioning.
REBELCAR is a French company registered with the Trade and Companies Register of Thonon-les-Bains and benefiting from an intra-community VAT number which is FR76793175100. European business customers outside France, with a completed intra-community VAT number, benefit from VAT exemption in accordance with the provisions of Article 262 ter I of the general tax code. Likewise, in the context of a shipment outside of Europe, Customers benefit from VAT exemption. The VAT exemption concerns the goods and the delivery. In the event of intra-community delivery, REBELCAR includes the words "intra-community delivery, exemption from VAT on goods and delivery in accordance with Article 262 ter I of the general tax code". REBELCAR is not a tax refund operator and does not practice tax refund.
Depending on the country of delivery, the Customer may have to pay an import tax, customs clearance costs and / or VAT of his country on the price of the goods and possibly of the delivery depending on the customs clearance conditions of the country and / or of the international carrier. These costs are the sole responsibility of the Customer.
For some items, PayPal fees may be added to the product price. It is the customer's responsibility to properly pay these fees if they choose to use PayPal payment. PayPal fees are non-refundable.
ARTICLE 8 - REGISTRATION PLATES
In order to confirm the registration number to be produced on his license plate, the Customer might be requested to send a copy of his registration title.
When ordering, the Customer must enter his registration number or the desired personalized entry in the dedicated field, possibly indicated by a red asterisk. The Customer must verify that the number has been entered correctly. The entry is part of the information received by the workshop and several people who will process the order (administrative, workshop, shipping, etc.); a customer error entered is likely to cause an error in the production of the order, for which REBELCAR cannot be held responsible.
ARTICLE 9 - PAYMENT
The price invoiced to the Customer is the price indicated on the order confirmation sent by REBELCAR.
The price of the products is payable in cash or in installments free of charge by one of the means of payment offered on the site on the day of the actual order.
REBELCAR can grant payment for an order in two or three installments. In this case, the payment is divided into two or three equal or nearly equal sums. Payment must be made by checks. The validation by REBELCAR of the Customer's order takes place from the receipt of the first payment. The second and, where applicable, the third payment must be made at the latest one and two months respectively after the first payment. The reimbursement terms for an order paid in installments without charge are the same as for a single payment order (see Article 6 of these Terms of Sale). REBELCAR clearly informs the customer by means of the mention: “A loan commits you and must be repaid. Check your repayment capacity before you commit. "
For some of its professional Customers only, on request, REBELCAR offers payment on credit. Payment by check or bank transfer is due within 30 days of receipt of the item (s) ordered. Payment on credit is validated subject to a contractual commitment or upon written validation by REBELCAR.
The order validated by the Customer will only be considered effective when the secure banking payment center has given its agreement to the transaction and, where applicable, after acceptance of the assumption of the risk by the insurer.
Payment delays and problems
The Customer acknowledges being informed that it is prohibited to issue a check without sufficient funds.
In the event of a bounced check, REBELCAR contacts the Client by email with a copy of the bank's notice and a scan of the check. The REBELCAR accounting department also contacts the Client by telephone.
Additional time may be granted to settle the amount by mutual agreement.
At the end of this period, without return of the goods under the conditions provided for by the retention of title clause or without a response from the Customer, a legal recovery procedure will be put in place with costs fully borne by the debtor.
A check without sufficient funds in the amount will be returned for the lifting of the banking ban only subject to full payment of the amount of the order and participation in administrative and return costs which is set at € 5.00 excluding tax by check. VAT on these charges is 20%. These charges will be reported in the form of an invoice with the designation "late charge for payment of order No. X". No waiver will be made on the payment of these penalties, if applicable.
Retention of title
The goods remain the property of REBELCAR until full payment is made (Law No. 80.335 of May 12, 1980).
The transfer of ownership of the products sold is subject to full payment of the price at maturity by the buyer.
Payment is made upon effective receipt of the full price, delivery of a check or any other instrument creating an obligation to pay that does not constitute payment.
However, the transfer of risk occurs upon delivery, the buyer bearing from that moment all the risks that the products may run or cause. He must, at REBELCAR's request, prove that he has taken out insurance to cover these risks and that he has paid the corresponding premiums.
In the event of non-payment by the purchaser, REBELCAR, without losing any other of its rights, may require by RAR letter the return of the products at the expense and risk of the purchaser. REBELCAR may unilaterally and immediately have an inventory of unpaid products held by the purchaser.
The buyer also bears the costs of litigation services as well as any legal and judicial costs. It is indebted on the sums due of a late interest at the rate of 15% per year and on the products held a depreciation allowance equal to 3% of the price including VAT of the products per month of detention from delivery until restitution.
The buyer will ensure that product identification is always possible. In the event of sale to a professional, the products in stock are presumed to correspond to the most recent deliveries (FIFO rules) and will be presumed to be those unpaid.
In the event of sale to a professional, the buyer can resell the products within the framework of the normal operation of his business. However, he will lose this option in the event of suspension of payment or non-payment of the price when due. He undertakes to communicate to REBELCAR in these 2 cases and at the first request, the names and addresses of the buyers as well as the amount of the price remaining due by them.
ARTICLE 10 - APPLICABLE LAW
These general conditions of sale are subject to French law.
ARTICLE 11 - RESPONSIBILITY
REBELCAR cannot be held responsible for any damage of any kind, whether material, immaterial or bodily, which could result from a malfunction or from the improper use of the products sold. The responsibility of REBELCAR will, in any event, be limited to the amount of the order.
In the event of difficulties in the application of this contract, the Customer and REBELCAR reserve the right, before any legal action, to seek an amicable solution.
The Customer is informed that he may in any event have recourse to conventional mediation, in particular with the Consumer Mediation Commission (C. consom. Art.L 612-1) or with existing sectoral mediation bodies. , and whose references appear on the REBELCAR website or to any alternative dispute resolution method (conciliation, for example) in the event of a dispute.
In the absence of an amicable agreement, the Commercial Court of Thonon-les-Bains has sole jurisdiction, regardless of the place of delivery and the method of payment accepted.
The Customer acknowledges being informed by REBELCAR via the aforementioned sections accessible on his shop of the conditions of use of collection type number plates.
The Customer accepts without reservation that his article (s), once prepared, be presented in photography on the REBELCAR virtual store for product illustration.
ARTICLE 12 - GUARANTEE
The products supplied by REBELCAR benefit as of right and without additional payment, regardless of the right of withdrawal, in accordance with the legal provisions:
- the guarantee of conformity, for products apparently defective, damaged or damaged or not corresponding to the order
- The legal guarantee against latent defects resulting from a material, design or manufacturing defect affecting the delivered products and rendering them unfit for use, under the conditions and according to the methods referred to below
As part of the legal guarantee of conformity, the Customer has a period of two years from the delivery of the goods to act against REBELCAR. The Customer can choose between repairing or replacing the product ordered, subject to the cost conditions provided for in Article L 217-9 of the Consumer Code.
The Customer may decide to implement the guarantee against hidden defects in accordance with Article 1641 of the Civil Code; in this case he can choose between the resolution of the sale or a reduction of the sale price in accordance with Article 1644 of the Civil Code.
In order to assert his rights, the Customer must inform REBELCAR of the non-conformity of the products or the discovery of latent defects within the time limits referred to above, by a written complaint to the address of the registered office of REBELCAR.
REBELCAR cannot be held responsible for non-compliance with the regulatory and legislative provisions in force in the receiving country. REBELCAR's liability is systematically limited to the value of the product in question determined on the date of its sale, without the possibility of recourse to the brand or the company producing the product.
ARTICLE 13 - AFTER-SALES SERVICE
REBELCAR's after-sales service is provided only by email or by post, in the event that the Customer does not have access to an email box.
Completion of an order
Most orders are photographed just before packaging. The Customer understands and accepts that a photo of his order as prepared, just before its packaging, will be kept by REBELCAR without time limit. In the event of a dispute over the completeness of the order delivered, the Customer acknowledges and accepts that the photo (s) of his order is / are authentic. No complaint will be accepted if the photo (s) of the order show (s) that the items ordered have all been properly prepared.
Return of goods to after-sales service - packaging precautions and liability
In the context of a return caused by a lack of conformity, the return port is the responsibility of REBELCAR which provides a return label. The packaging or repackaging is done by the Customer. The Customer is well informed of the need to use adequate packaging and adhesive. If the goods are damaged during transport due to insufficient packaging, no support by REBELCAR will be possible, the order will not be exchanged or refunded. Generally, a damaged package or whose packaging has been reinforced by the carrier will be refused by REBELCAR to avoid any problem, but this is not systematic and REBELCAR does not guarantee it (the package can be put in a letterbox or left in front of the workshop). If the package is refused, it will be returned to the Customer, who will be responsible for returning it again at their own expense in the event of no transport damage.
ARTICLES 14 - LEGAL INFORMATION
The provision of personal information collected for the purposes of distance selling is mandatory, this information being essential for the processing and delivery of orders, the establishment of invoices and warranty contracts. The lack of information results in the non-validation of the order.
In accordance with the "Informatique et Libertés" law, the processing of personal information relating to Customers has been declared to the National Commission for Computing and Liberties (CNIL).
The Customer has (article 34 of the law of January 6, 1978) a right to access, modify, rectify and delete data concerning him, which he can exercise with the company REBELCAR. In addition, REBELCAR undertakes not to communicate, free of charge or with compensation, the contact details of its Customers to a third party.
PROVISIONS RELATING TO LEGAL GUARANTEES
Article L217-4 of the Consumer Code
The seller is required to deliver goods in conformity with the contract and is liable for any lack of conformity existing at the time of delivery. It also responds to any lack of conformity resulting from the packaging, assembly instructions or installation when this has been charged to it by the contract or has been carried out under its responsibility.
Article L217-5 of the Consumer Code
- Be suitable for the use usually expected of a similar good and, if applicable: correspond to the description given by the seller and possess the qualities that the latter has presented to the buyer in the form of a sample or model , present the qualities that a buyer can legitimately expect given the public statements made by the seller, the producer or his representative, in particular in advertising or labeling.
- Or have the characteristics defined by mutual agreement by the parties or be suitable for any special use sought by the buyer, brought to the attention of the seller and which the latter has accepted.
Article L217-12 of the Consumer Code
The action resulting from the lack of conformity lapses two years after delivery of the goods.
Article L217-16 of the Consumer Code
When the buyer asks the seller, during the course of the commercial guarantee which was granted to him during the acquisition or repair of movable property, a repair covered by the guarantee, any period of immobilization of 'at least seven days is added to the duration of the guarantee which remained to run. This period runs from the buyer's request for intervention or the provision for repair of the property in question, if this provision is subsequent to the request for intervention.
Article 1641 of the Civil Code
The seller is bound by the guarantee for hidden defects in the item sold which make it unfit for the use for which it is intended, or which reduce this use so much that the buyer has not acquired it, or has not acquired it. would have given a lower price, if he had known them.
Article 1648 paragraph 1 of the Civil Code
The action resulting from latent defects must be brought by the purchaser within two years from the discovery of the defect.
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